For Your Clients

• No Behavior Change: Clients continue using email exactly as they always have.

• Standard Email Replies: When clients hit "Reply" on your emails, their responses are automatically captured in Lace.

• No Account Required: Clients don't need to create accounts or log into any special platforms.

• Attachment Handling: When clients send files via email, these are automatically imported and organized.

For You - Multiple Response Options

Option 1: Reply from Gmail

• Open the email thread in Gmail and reply normally.

• Your response will automatically appear in the Lace comment thread.

• Maintains your normal email workflow.

Option 2: Reply from Lace

• Type responses directly in the comment box within Lace.

• Lace sends the email on your behalf through your Gmail account.

• Email appears to come from your address naturally.

Email Management

• Thread Continuity: All communication remains connected to the original project context.

• Smart Parsing: The system identifies which parts of emails contain actual feedback vs. pleasantries.

Contact Organization

• Communication History: View complete conversation history with each contact.

• File Association: See all files shared with or received from each contact.

• Thread Management: Multiple email threads with the same contact are properly organized.